Privacy Policy

Introduction

DebiPay ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our payment gateway services. By using DebiPay, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

  1. Personal Information
    Name
    Email address
    Phone number
    Billing addresses
    Payment information (e.g., credit card details, bank account numbers)
  2. Non-Personal Information
    IP address
    Browser type and version
    Device information
    Usage data (e.g., date and time of transactions)
  3. Sensitive Information
    In certain cases, we may collect sensitive information as required by law or for identity verification purposes (e.g., government-issued identification).

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process payments and complete transactions
  • To verify your identity and prevent fraud
  • To comply with legal and regulatory requirements
  • To provide customer support
  • To improve and personalize our services
  • To communicate with you about your account or transactions

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with: Service Providers: Third-party vendors who help us provide our services, such as payment processors and customer support. Legal and Regulatory Authorities: As required by law or to protect our rights, safety, or property. Business Transfers: In the event of a merger, acquisition, or sale of assets.


4. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.


5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information: Access and update your personal information Request the deletion of your data Restrict or object to certain data processing activities Withdraw consent where processing is based on consent

To exercise these rights, please contact us at sales@debipay.co.za


6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage. You can manage your cookie preferences through your browser settings.


7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.


8. Children’s Privacy

DebiPay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting, and the "Effective Date" at the top will reflect the latest update. We encourage you to review this policy periodically.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: DebiPay Support sales@debipay.co.za By using DebiPay, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your payment needs.