Frequently Asked Questions

DebiPay is a secure, cloud-based platform that helps South African businesses automate debit order collections. It simplifies recurring payments, improves cash flow, and ensures compliance with SARB and POPIA regulations.

Debit order collection allows businesses to automatically deduct agreed amounts from a customer’s bank account on a scheduled date. With DebiPay, you can create mandates, schedule batches, and process payments securely through our platform. For in-depth information on this topic read our Debit Order System page

Yes. DebiPay is fully compliant with SARB (South African Reserve Bank) and POPIA (Protection of Personal Information Act) requirements, ensuring secure and lawful payment processing.

DebiPay works with all major South African banks, making it easy to process debit orders regardless of your customers’ banking preferences

Absolutely. DebiPay integrates with QuickBooks, Sage Accounting, and Xero to automate reconciliations and optionally generate invoices or receipts for successful payments

If a debit order fails, DebiPay provides real-time notifications and detailed reports so you can take immediate action. You can also set up automated retry rules to improve collection success rates. Read our why debit orders fail article for more details.

Yes. As an optional add-on, DebiPay can send SMS alerts to customers after successful payments, improving transparency and reducing support queries

We offer flexible pricing plans based on your transaction volume. Visit our pricing page for details.

Getting started is easy! Sign up for a free trial or book a demo with our team to see how DebiPay can simplify your payment collections